Fulfillment Tracking Visibility
Control when tracking updates become visible to customers based on each carrier's shipment status. This feature allows you to delay fulfilment updates until a shipment reaches a specific tracking.
When Fulfillment Tracking Visibility is enabled:
- Tracking information will only be displayed once the shipment reaches the configured carrier's selected status.
- You can define different visibility statuses for different carriers.
- Any carrier that is not explicitly configured will default to Delivered before fulfillment information becomes visible.
How to setup:
- Navigate to Advanced settings page > Fulfillment Tracking Visibility.
- Check Enable Fulfillment Tracking Visibility.
- Select a carrier from the Carrier dropdown.
- Choose the shipment status that must be reached before tracking updates are shown.
- Click Add carrier to configure additional carriers if needed.
- Save your changes.
Example Configuration
| Carrier | Visibility Status |
|---|---|
| DHL Express | Delivered |
| USPS | Departure |
- DHL Express tracking information will only become visible once the shipment is marked as Delivered.
- USPS tracking information will become visible once the shipment reaches the Departure status.
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